Refund Policy

Every new account gets 7 days of full access, no card required. If you do nothing, access drops to 5 minutes a day and you are never billed.

Those 7 days are how you decide whether Orchestra Kingdom is worth paying for. Because you get full access before any money changes hands, charges after you subscribe are not automatically refundable. See the sections below for how each plan works.

Monthly subscriptions are non-refundable for the current billing period. You can cancel anytime from your account dashboard; access continues through the end of the period you paid for and does not renew. We do not charge a cancellation fee, and cancelling takes one tap.

The annual plan is discounted against the monthly price in exchange for a one-year commitment. Annual charges are non-refundable. You can cancel at any time, keep full access through the end of the year you paid for, and the plan does not renew.

If the monthly plan suits you better, choose monthly. It costs more per month and carries no commitment.

We send a renewal-reminder email at least 7 days before each annual charge so you can cancel before it bills if you no longer want the plan.

This policy took effect on 17 August 2026. If your subscription began before that date, the previous policy still applies to you: a full refund within 30 days of your first charge, and for annual plans a prorated refund of the unused portion of the year.

You keep those terms for as long as that subscription stays active. Email support@orchestrakingdom.com and say when you joined.

Nothing above applies to mistakes. If you were charged twice, charged after cancelling, charged the wrong amount, or charged on a card you did not authorize, that is a billing error and we refund it. Write to support@orchestrakingdom.com and we will make it right.

Parents: if a student under 18 started a paid subscription on your card without your permission, contact us and we will cancel and refund it.

Founding 100 closed to new members on 4 July 2026 and is no longer offered. This section applies only to members who joined before that date. Their monthly rate stays locked at $24.99/mo for as long as the subscription remains active. Because the locked-rate benefit was immediate and permanent, Founding 100 memberships are non-refundable after 30 days from the date of the initial charge. This policy was disclosed at the point of purchase before payment was confirmed.

Every Founding 100 member joined before 17 August 2026, so the previous refund policy applies to them in full. Email support@orchestrakingdom.com for any refund request.

If you cancel a Founding 100 membership, the locked rate is forfeited. If you resubscribe later, you will be charged the current standard rate at that time.

Cancel anytime from your account dashboard under Billing. Cancellation takes effect at the end of your current billing period; you will not be charged again. You can also email support@orchestrakingdom.com and we will handle it for you.

Email support@orchestrakingdom.com with subject "Refund request" and include the email address on your account. We confirm eligibility within 2 business days and process eligible refunds within 5 business days. Refunds appear on your card statement within 5 to 10 business days depending on your bank.

If you file a chargeback before contacting us, we may be unable to process a refund and your account may be suspended while the dispute is open. We always prefer to resolve issues directly. Contact us first and we will make it right.

Refund and billing questions: support@orchestrakingdom.com. Full terms at orchestrakingdom.com/legal/terms.